Complaints Policy

Home Complaints Policy

Complaints Policy

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

Our complaints procedure

If you have a complaint, please contact us via email to mark.booth@metamorphlaw.co.uk or by post:

Complaints
Metamorph Law (c/o SLC Solicitors)
126-150 Sale Point
Washway Road
Sale
Manchester
M33 6AG

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within seven working days of us receiving the complaint, enclosing a copy of this procedure.
  2. We will then investigate your complaint. This will normally involve passing your complaint to our compliance manager Mark Booth, who will review your matter file and speak to the member of staff who acted for you.
  3. Mark Booth will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 28 days of sending you the acknowledgement letter.

If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months from the date of receiving a written response from the firm. Further information can be found at www.legalombudsman.org.uk, or email enquiries@legalombudsman.org.uk, Tel 0300 555 0333

If we have to change any of the timescales above, we will contact you and explain why.

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